FAQs

SCA Support provides a wide range of services tailored to meet the needs of individuals with disabilities and elderly clients, including:

• High-Intensity Personal Activities


• Life Stages & Transitions Support


• Daily Personal Activities Assistance


• Travel/Transport Assistance


• Community Nursing Care


• Shared Living Daily Tasks


• Innovative Community Participation


• Daily Living & Life Skills Development


• Household Tasks


• Community & Social Participation


• Assistance Animals


• Specialised Support Coordination


• Supported Employment


• Group & Centre-Based Activities


• Medication Management

We offer flexible service delivery options, including in-home support, community participation, and assistance with accessing services and activities. Our approach is personalised to meet each client’s unique goals and preferences, ensuring quality and care.

Yes, we offer short-term or respite care to assist carers or families needing temporary support for their loved ones. We can provide care for a few hours, overnight, or for longer periods depending on the individual’s needs.

At SCA Support, we take a person-centred approach to care. During an initial consultation, we work with you to understand your needs and develop a support plan that aligns with your goals and NDIS funding. Services can be adjusted as required, ensuring flexibility and responsiveness to your changing needs.

The National Disability Insurance Scheme (NDIS) is a government initiative that provides funding for Australians with a disability under the age of 65. The NDIS helps participants access support services to achieve their personal goals, live more independently, and participate in their community. Funding is based on individual needs and goals, which are outlined in a participant’s NDIS plan.

Yes, SCA Support is a registered NDIS provider. This means that we meet the strict standards set by the NDIS Quality and Safeguards Commission and can deliver services that are compliant with NDIS guidelines.

You can check your eligibility for the NDIS on the official NDIS website or contact our team for assistance. In general, to be eligible, you must be:

• Under 65 years of age


• An Australian citizen, permanent resident, or hold a Protected Special Category Visa


• Living with a permanent and significant disability that impacts your daily living

We provide a range of NDIS services including:

• Core Supports (e.g., personal care, household tasks, transport assistance)


• Capacity Building Supports (e.g., skills development, community participation)


• Daily Living Supports (e.g., assistance with self-care and mobility)

Yes, you can use your NDIS funding for all the services provided by SCA Support, as we are a registered NDIS provider. We work with participants who have both self-managed and plan-managed funding.

SCA Support offers guidance through every step of the NDIS application process. We assist in:

• Initial Consultation: Helping you understand how the NDIS works and what supports you may be eligible for.


• NDIS Access Request: Assisting with completing your access request forms and gathering supporting documentation (e.g., medical evidence).


• NDIS Planning Meeting: Preparing you for your planning meeting with the NDIA to ensure your needs and goals are clearly outlined.

Our team can help you:

• Identify your goals and aspirations


• Understand the types of supports available under the NDIS


• Develop a comprehensive plan to ensure all your needs are addressed

We can help you navigate your NDIS plan, offering advice on how to make the best use of your funding. If you have a self-managed plan, we provide guidance on budgeting and managing service providers. For plan-managed participants, we work closely with your plan manager to ensure that you receive seamless support.

Yes, if your circumstances change or if you need more support than your current NDIS plan allows, we can assist you in requesting a plan review. We’ll help you gather the necessary evidence and documentation to support your request for additional funding or changes to your plan.

Our office is open Monday to Friday, from 9:00 AM to 5:00 PM, but our services are available 24/7, depending on the needs of our clients. We provide overnight care and flexible service options to suit various schedules.

You can reach us via:

• Phone: 07 3106 0301


• Email: info@scasupport.au


• Website: www.scasupport.au


• Mail: PO Box 744, ormeau, QLD 744 Australia

Yes, SCA Support has a dedicated team experienced in providing care for individuals with complex needs, including behavioural support, mobility assistance, and specialised care plans. We work with each client to ensure that their individual requirements are met.

We are proud supporters of the LGBTQIA+ and Neurodiverse communities and tailor our services to meet the diverse needs of all our clients. We ensure that our services are accessible and inclusive, adhering to best practices for equal treatment and respect for every individual, regardless of their background or abilities.

At SCA Support, we value all feedback and strive to continuously improve our services. If you have any concerns, feedback, or wish to make a complaint, you can contact us directly by phone, email, or via our website. We follow NDIS guidelines for a transparent and fair complaints process.

SCA Support differentiates itself through its core values of Empathy, Empowerment, Accountability, and Integrity. Our commitment to regulatory compliance, seamless communication, and a person-centred approach ensures that every client receives high-quality, individualised care.

Yes, we provide support services for elderly individuals to assist them with personal care, mobility, household tasks, and other daily living activities. Our services are designed to enhance the quality of life for elderly clients while promoting independence.